About Company
Cambodian Express Co., Ltd.
Phnom Penh, Cambodia
Job Info
Job Status: Open
No of Vacancies: 5
Date Posted: 30/07/2019
Expiry Date: August 31, 2019
Job Type: Full Time
Job Level: Any
Years of Experience: 1
Salary Info
Salary Type: Negotiable
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How to Apply ?
- Contact: Cindy Zeng - Phone: 095 533 168 - WeChat: cindyzeng1126 - E-mail: career@cambodianexpress.com
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Duties

      • Accept & register bookings
      • Manage large amount of incoming calls
      • Offer alternatives information to customer and generate sale lead
      • Respond to customer consistently confidently by providing accurate information all areas such custom/clearance requirements, trucking solution, transit time and prices.
      • Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
      • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
      • Provide accurate, valid and complete information by using the right methods/tools

Requirements

      • BA in Marketing, Communications or Hospitality, male and female candidate are preferable.
      • Proven customer support experience in logistic industry
      • Strong phone contact handling skills and active listening
      • Customer orientation and flexibility in adapting to different types of customer
      • Ability to work under pressure and manage multi-tasks with Speed and Can-do attitude.
      • Good command in English and Chinese
      • Good computer literacy and familiar with system

Contact Detail

  • One Park, #A17-18-19-20, No. 58, Street Road8, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh, Cambodia

Contact Name

  • Cindy Zeng (HR Department)

Phone