Duties

• • • Accept & register bookings
    • Manage large amount of incoming calls
    • Offer alternatives information to customer and generate sale lead
    • Respond to customer consistently confidently by providing accurate information all areas such custom/clearance requirements, trucking solution, transit time and prices.
    • Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Provide accurate, valid and complete information by using the right methods/tools

Requirements

• • • BA in Marketing, Communications or Hospitality, male and female candidate are preferable.
    • Proven customer support experience in logistic industry
    • Strong phone contact handling skills and active listening
    • Customer orientation and flexibility in adapting to different types of customer
    • Ability to work under pressure and manage multi-tasks with Speed and Can-do attitude.
    • Good command in English and Chinese
    • Good computer literacy and familiar with system

Contact Detail

• One Park, #A17-18-19-20, No. 58, Street Road8, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh, Cambodia

Contact Name

• John (HR Department)

Phone

• 010722223/077757238/0962635653